In current times it is too easy to push on with the “day job” by concentrating on service users/customers/clients/those who we help. Regardless of the nomenclature we focus on outward facing services. Those same outward facing services are delivered by staff or volunteers. How do we reach out to them? 

Charities and community bodies pride themselves on support, despite this, there is always scope to learn from others. This article, from Route One magazine, provides some very helpful thoughts on what and why to do. Some highlights:

1. The company director actually has qualifications in the subject 

2. The ideas are practical for all. 

3. The company director has also created a mental health charity to support others. This is no “lip service” operation. There is commitment. 

4. She also appears to engage with the work that she expects her employees to do which does break down barriers. 

 The company mentioned in the article is a long established family business operating in a sector of the economy that has been badly hit by Covid lock downs and tiers. They also have to contend with a concerted government campaign which urges people not to use the  services offered in the sector in which this company operates. So, just because they are well established and highly respected does not mean that they are immune from the issues that many of us face. If they can find time for staff well being so can we.